Return Policy

1. Hygiene & Return Conditions

Due to the nature of our product, pillows are considered personal hygiene items. For the health and safety of all our customers, we cannot accept returns on pillows that have been opened, used, or removed from their original sealed packaging.

You may return a product within 14 days of delivery only if it remains completely unopened and in its original condition.

2. Defective or Damaged Items

If your pillow arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a free replacement to be sent to you as quickly as possible. Please retain the original packaging and provide photos of the defect when contacting us.

3. Refund Process (Cash on Delivery)

Because all our orders are processed via Cash on Delivery (COD), any eligible refunds will be coordinated directly with our team. We will arrange to collect the unopened item and refund the cash amount, minus the original delivery fee.

4. How to Request a Return

To initiate a return for an unopened item or report a defect, please reach out to our team:
contact@mkhaddati.com